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  • What is your phone number?

    We do not offer support by phone. We only provide support by email. Here’s why we don’t provide phone support: It's inefficient. On the phone you talk with one person who has to put you on hold all the time to look into an issue. With a ticket, multiple staff members can work on an issue at the s...
  • Accepted payment methods

    We accept the following payment methods: Credit card (Visa or MasterCard) Prepaid credit card PayPal Wire transfer Money order
  • Can I buy your products in a store?

    UsaHair.com is an online store. We offer our products exclusively on our website. If you want to order, you have to place your order on our website directly.
  • Can I cancel my order?

    If you decide to cancel your order or change your shipping address, please email us (https://usahair.reamaze.com/conversations/new) as soon as you place your order. We will do our best to make the change, but we can't guarantee that we will be able to do so. If it is too late for our team to canc...
  • I can't log into my account.

    If you are having difficulty logging in, make sure you put the correct email and the correct password. If you have forgotten your password, click on: Forgot your password? You will receive an email with steps to choose a new password.
  • I have not received a confirmation email of my order?

    The email confirmation of your order can take a few minutes to receive. If you did not receive our email, please look in your junk/spam emails.
  • My payment doesn't work?

    When you make your payment, make sure that all the information corresponds to the exact information on your credit card. If some information doesn't match, the transaction will not go through. If you are still experiencing problems and would like to speak directly with a customer service represen...
  • What is your phone number?

    We do not offer support by phone. We only provide support by email. Here’s why we don’t provide phone support: It's inefficient. On the phone you talk with one person who has to put you on hold all the time to look into an issue. With a ticket, multiple staff members can work on an issue at the s...
  • Where can I read USA Hair reviews?

    To read USA Hair reviews, click here (https://usahair.com/reviews). To view customers photos, click here (https://usahair.com/customers-pictures/). To see before & after pictures, click here (https://usahair.com/before-after-hair-extensions).
  • Why Choose USA Hair?

    Orders ship from America: all orders on UsaHair.com ship from America, so you can shop with peace of mind! Quick Delivery: orders ship quickly and are traceable online 24/7! Orders are delivered between 2 to 9 days. Easy Returns: Friendly hassle-free return policy that will give you a full refund...