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Frequently Asked Questions

Shipping Questions

How much is the shipping fee?

Shipping is always FREE on USA Hair!

When will I receive my order?

All orders ship quickly from North America, so expect to receive your order between 2 to 9 business days!

Return Policy

Can I return or exchange an item?

Yes, we accept returns for a full refund and we also pay your return fees. However, you must respect certain conditions. Click here to read our return policy.

*Will I have to pay shipping fees to return my order?

No, we pay your return fees! By using our prepaid return label, you won't have to pay any return fees.

Refund/Exchange Process

1. Contact us

2. Print the prepaid return label we will send you & bring your package to a local USPS office.

3. Once we receive your return, we will issue you with a full refund or exchange your order (as per your request). Please note that it can take 5 business days after we receive your return before we can process your refund or exchange.

General questions about hair extensions

How long do hair extensions last?

The durability of your hair extensions depends largely on how often you wear them and how well you take care of them. If you regularly wash and comb your clip-in hair extensions, they can last anywhere from 3 months to a whole year. Whereas for the other types of extensions, such as tape-in, micro-loop, sew-in, and fusion hair extensions, they’re a little less long lasting as compared to clip-in hair extensions. They can last anywhere from a month to three months. However, the ones that last the longest are the premium Remy hair extensions.

Can I dye or modify the hair extensions or wigs?

We recommend you don’t alter the hair color of the hair extensions & wigs in any way. USA Hair extensions & wigs aren’t virgin hair, and therefore have already been processed. Dyeing, toning, or applying purple/blue shampoos to them may reduce the quality of the hair extensions & wigs. USA Hair considers purple/blue shampoos as a hair dye since their main purpose is to alter blonde hair tones. We cannot be held accountable for the outcome if you decide to modify our products, your order will not be refunded nor will you receive a replacement. If you don’t like the color you received, simply follow our return policy in order to get a full refund. If you still wish to dye the extensions, always avoid bleaching the extensions. Test one weft before dyeing the full set. Keep in mind that by dyeing your hair extensions, you can no longer return them. If you decide to dye the extensions, you do it entirely at your own discretion an own risks.

Can I use heat styling products on hair extensions?

Whether you can or can not use heat styling products on hair extensions depends solely on the type of hair extensions that you bought from our company. If the extensions that you bought from USA Hair are made from 100% real human hair or premium Remy hair, then you can definitely use heat styling products on them as they are durable, long-lasting and super thick. However, we do recommend keeping the heat settings on low to protect the shine and glamour of the extensions just as a precautionary measure. However, if you’ve bought synthetic extensions, you can’t heat style them because they have already undergone quite a few processes and heating them will only ruin the shine and flair of your hair extensions.

Difference between Human Hair, Remy Hair, and Synthetic Hair

Human Hair: Hair extensions made of real human hair are silky, soft, and can safely be styled with hot tools. These are your best bet for a natural look!

Remy Hair: This hair quality is one of the best on the market. In addition to having all the benefits of real human hair extensions, premium remy hair lasts much longer.

Synthetic Hair: The best factor about this quality is that they are budget-friendly. Synthetic hair extensions are the most affordable extensions and a convenient way of getting longer & thicker hair without any trouble.

General Questions

What are the payment methods?

Payment methods are: Credit card, Paypal, and money order. In order to guarantee your own safety, we do not accept any transaction by telephone.

Hairdressers Discount

Hairdressers/hairstylists get an additional price reduction! Apply for a hairdresser exclusive discount

Why buy from USAhair.com?

The best place to buy hair extensions in America is on USAhair.com All orders ship quickly from America and are delivered between 2 to 9 days. You can return your order for a full refund. We pay your return fees, so you literally have nothing to lose. Read our return policy for more details. Thousands of satisfied customers in North America. Frequently reviewed as the best place in America to buy affordable hair extensions.

Useful links

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Jun 20, 2022

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