Return Policy & Shipping
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Which shipping carrier will deliver my order?
USA Hair ships with USPS, FedEx, UPS, and Purolator. We automatically choose the most efficient delivery company for your shipping address. -
Shipping is always FREE on USA Hair! Regardless of how much you order, we never charge any shipping fees.
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Free Delivery $0.00 Between 8 to 20 business days Please note that these are only estimates. Allow 1 to 2 business days for order processing. If you do not receive your order within the estimated timeframe, you may be eligible for a $10 store credit. This is not a guarantee and remains at our...
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USA Hair ships from 5 different cities depending on item availability and your shipping address. Syracuse (NY) USA Warehouse Houston (TX) USA Warehouse Gatineau (QC) CANADA Warehouse Ottawa (ON) CANADA Warehouse Kelowna (BC) CANADA Warehouse
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Once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking HERE.
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No. All orders on USA Hair ship from North America, so there are no duty fees!
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Do you ship to Canada or internationally?
Yes, USA Hair ships to Canada! Shipping is always FREE on USA Hair, whether you're in the US or Canada! USA Hair operates 3 warehouses in the Canada: Gatineau, QC Ottawa, ON Kelowna, BC We offer international shipping outside North America for a fixed, non-refundable fee of $24.99. -
I made a mistake in my delivery address.
Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address. We have to wait for the carrier to redirect the package to us if the recipient refuses it. Afterwards, we will refund you and you can replace your order. -
My tracking number is not working?
After a tracking number is generated, it may take a while before any updates are displayed on the carrier's website. Please note that during a busy promotional period, it may longer for your tracking number to update. Occasionally, carriers won't scan your packages every single step of the way, s... -
Can I choose the delivery company?
We automatically choose the most efficient delivery company for your shipping address. If you'd like to choose a specific delivery company, we may be able to accommodate you. Please contact us as soon as possible with your order number and let us know which delivery company you prefer. We'll try ...