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Return Policy & Shipping

  • Are there duty fees?

    No. All orders ship from America, so there are no duty fees.
  • Do you ship to the Canada or internationally?

    Yes, we ship to Canada & internationally. We have a warehouse in Canada, so Canadians can expect to receive their orders quickly and without any duty fees. As for international orders (outside of North America), you may have to pay duty fees. These fees are paid to your local carrier or gover...
  • How much is the shipping fee?

    Shipping is always free on
  • I made a mistake in my delivery address.

    Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address.
  • My tracking number is not working?

    After a tracking number is generated, it may take a few hours before any updates are displayed on the carrier's website. If you'd like any assistance, please don't hesitate to contact us.
  • Return Policy

    We accept returns within 30 days of your delivery date under certain conditions. Hair extensions We accept returns if the hair extensions have not been removed from their original packaging and are in the same condition as they were received. You can see the color of the extensions without und...
  • What if I need my order urgently?

    Send us an email and we will ship your order urgently. We cannot guarantee you anything, but we will definitely do our best! We do this free of charge.
  • When will I receive my order?

    Orders are usually delivered within 2 to 9 business days. These are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment. In a busy promotional period, the delivery time of your order may be longer than the one estimated above. We deliv...
  • Which shipping carrier will deliver my order?

    We ship with Purolator, USPS, UPS and FedEx. We automatically choose the most efficient delivery company for your shipping address.