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Return Policy & Shipping

  • Which shipping carrier will deliver my order?

    USA Hair ships with USPS, FedEx, UPS, and Purolator. We automatically choose the most efficient delivery company for your shipping address.
  • How much is the shipping fee?

    Shipping is always FREE on USA Hair! Regardless of how much you order, we never charge any shipping fees.
  • When will I receive my order?

    Orders are usually delivered within 2 to 9 business days. These are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment. For wholesale orders, the production & delivery time is 2 weeks to 4 weeks. In a busy promotional period, ...
  • Where do you ship from?

    USA Hair ships from 5 different cities depending on item availability and your shipping address. Syracuse (NY) USA Warehouse Houston (TX) USA Warehouse Gatineau (QC) CANADA Warehouse Ottawa (ON) CANADA Warehouse Kelowna (BC) CANADA Warehouse
  • Return Policy

    Hair extensions & Hair Toppers We accept returns within 60 days of your delivery date if the packaging has not been opened or tampered with, and the extensions have not been removed from their original packaging. Please use the included tester color swatch to match the extensions to your ...
  • Are there duty fees?

    No. All orders on USA Hair ship from North America, so there are no duty fees!
  • Do you ship to Canada or internationally?

    Yes, USA Hair ships to Canada! Shipping is always FREE on USA Hair, whether you're in the US or Canada! USA Hair operates 3 warehouses in the Canada: Gatineau, QC Ottawa, ON Kelowna, BC We don't ship outside of North America.
  • What if I need my order urgently?

    Orders on USA Hair ship for free, and are usually delivered between 2to 9 business days. However, if you need your order urgently and would like us to ship with the fastest shipping method available for your address, we may be able to do so at an additional cost with one of the following shippin...
  • I made a mistake in my delivery address.

    Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address. We have to wait for the carrier to redirect the package to us if the recipient refuses it. Afterwards, we will refund you and you can replace your order.
  • My tracking number is not working?

    After a tracking number is generated, it may take a few hours before any updates are displayed on the carrier's website. Please note that during busy promotional period, it may take a few business days for your tracking number to update. If you'd like any assistance, please don't hesitate to cont...
  • Can I choose the delivery company?

    We automatically choose the most efficient delivery company for your shipping address. If you'd like to choose a specific delivery company, we may be able to accommodate you. Please contact us as soon as possible with your order number and let us know which delivery company you prefer. We'll try ...
  • If I return my order, will there be any additional fees such as "restocking fees" or "shipping fees"?

    If you decide to return your order, please note that you won't have to pay any return fees. We will provide you with a prepaid shipping label so that you can return your order at no cost. Moreover, we don't charge any restocking fee. In short, you will be issued a FULL refund!