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Return Policy & Shipping

  • Which shipping carrier will deliver my order?

    We ship with USPS, FedEx, UPS, and Purolator. We automatically choose the most efficient delivery company for your shipping address.
  • How much is the shipping fee?

    Shipping is always free on
  • When will I receive my order?

    Orders are usually delivered within 2 to 9 business days. These are simply estimates and not a guarantee. Please allow 1 or 2 working days for processing your order before shipment. In a busy promotional period, the delivery time of your order may be longer than the one estimated above. We del...
  • Where do you ship from?

    USA Hair ships from 5 different cities depending on item availability and your shipping address. Syracuse (NY) USA Warehouse  Houston (TX) USA Warehouse Gatineau (QC) CANADA Warehouse  Ottawa (ON) CANADA Warehouse  Kelowna (BC) CANADA Warehouse
  • Return Policy

    We accept returns within 30 days of your delivery date under certain conditions. Hair extensions We accept returns if the hair extensions have not been removed from their original packaging and are in the same condition as they were received. You can see the color of the extensions without undoi...
  • Are there duty fees?

    No. All orders ship from North America, so there are no duty fees.
  • Do you ship to Canada or internationally?

    Yes, we ship to Canada from our Gatineau (QC) CANADA warehouse, Ottawa (ON) CANADA warehouse, or Kelowna (BC) CANADA warehouse. We don't ship to orders outside of North America.
  • I made a mistake in my delivery address.

    Please contact us as soon as possible. The moment your order leaves our warehouse, we can no longer modify your address.
  • My tracking number is not working?

    After a tracking number is generated, it may take a few hours before any updates are displayed on the carrier's website. If you'd like any assistance, please don't hesitate to contact us.